FAQ

We provide certified biomedical equipment services including preventive maintenance, calibration, installation, repairs, and remote diagnostics. We also offer service agreements and consulting for healthcare and laboratory facilities.

We currently operate in Senegal and Morocco, with select services available in other West African countries upon request.

We specialize in maintaining laboratory and medical devices such as biosafety cabinets, centrifuges, incubators, refrigerators, and sterilization systems. We are also trained to handle equipment from leading manufacturers.

You can request service by filling out our Request Form, calling us directly, or emailing us at contact@primegearmaintenance.com. We respond to most requests within 24 hours.

Yes — we are an official authorized distributor and service provider for Yul Gary Norway in Senegal and Morocco, covering specific models of Class II biosafety cabinets.

We aim to respond within 24–48 hours, depending on your location and service type. Emergency service is available for existing contract clients.

Absolutely, our technicians are industry-certified professionals with extensive training and experience in equipment maintenance. They undergo regular training to stay updated on the latest technologies and best practices.

Absolutely. We offer tailored service agreements (SLAs) to meet your facility’s specific needs — including scheduled maintenance, response time guarantees, and reporting.